At Goldrush San Ridge, we are passionate about keeping gambling fun, safe, and within responsible limits. While many of our patrons enjoy gambling as a leisure activity, we acknowledge that for a small percentage of individuals, gambling can sometimes lead to challenges such as addiction. To support those who may be at risk, Goldrush San Ridge is devoted to encouraging responsible gambling and providing the tools and resources needed to prevent or manage problem gambling effectively.
Our Approach to Responsible Gambling
Goldrush San Ridge operates under full licensing and regulation, ensuring the highest standards of fairness and accountability. Our priority is to protect minors and provide a secure environment that supports responsible gaming practices.
As part of this commitment, we proudly contribute to the South African Responsible Gambling Foundation (SARGF), an organisation offering free and confidential support to individuals and families affected by gambling-related issues.
Self-Exclusion Programme
Our Self-Exclusion Programme is designed to help individuals take a step back from gambling while accessing the support they need. This free service is available across all Goldrush locations and offers a variety of options based on personal needs:
- Casino-Specific Exclusion: Restrict your access to Goldrush San Ridge.
- Provincial Exclusion: Prevent access to all Goldrush locations within your chosen province.
- National Exclusion: Prohibit access to all Goldrush locations across South Africa.
In provinces like Gauteng and the Eastern Cape, individuals may also extend their exclusion to other licensed gambling establishments by completing forms through the Provincial Gambling Boards.
How to Apply for Self-Exclusion
Step 1: Collect the Necessary Forms
- Self-exclusion forms are available on-site at Goldrush San Ridge during business hours.
- Alternatively, forms can be requested from Provincial Gambling Boards.
Step 2: Complete the Application Process
- Visit the Goldrush security office for private and discreet assistance.
- Provide a completed form along with a recent photograph to finalise the request.
Step 3: Submission and Confirmation
- Submit the documents to the casino. Goldrush will process your application and notify all relevant parties.
- Once approved, you will receive confirmation of your self-exclusion status.
Exclusion Period and Reinstatement
- The exclusion period has a minimum duration of six months.
- To lift an exclusion, you must:
- Apply in person at the Goldrush San Ridge location where your exclusion was initiated.
- For provincial or national exclusions, provide proof of counselling from a licensed psychologist, psychiatrist, or an SARGF-accredited professional.
- Your application will be reviewed before access is reinstated.
Support Services
Goldrush San Ridge strongly encourages anyone experiencing gambling-related difficulties to seek help. Through the National Responsible Gambling Programme, the following services are available:
- 24/7 Toll-Free Counselling Line: Reach out at 0800 006 008 for confidential support.
- WhatsApp Assistance: Send “HELP” to 076 675 0710 for guidance.
- In-Person Counselling: Access a nationwide network of qualified professionals offering free support.
These services are free and open to both individuals and affected family members.
Educational Initiatives
Goldrush San Ridge is committed to raising awareness and educating patrons and staff about responsible gambling through:
- Responsible Gambling Workshops: Book training sessions to learn about safe gambling practices.
- Self-Assessment Tools: Use our online quiz to evaluate your gambling habits and identify if you need further assistance.
Breaching Self-Exclusion
Goldrush San Ridge enforces strict adherence to self-exclusion agreements. Any breach may lead to:
- Loss of Winnings: Any winnings during an exclusion period will be forfeited.
- Legal Consequences: Attempting to enter the Goldrush location during an exclusion period could result in criminal charges.
Contact Us
If you or someone you care about needs support with gambling-related challenges, the Goldrush San Ridge team and the SARGF are here to help. Access assistance 24/7 through the following:
- Toll-Free Counselling Line: 0800 006 008
- WhatsApp Support: 076 675 0710
- Email:[email protected]
At Goldrush San Ridge, we are dedicated to making gambling an enjoyable and safe experience. Play smart, know your limits, and always remember: winners know when to stop.