Privacy Policy

Welcome to Goldrush Sanridge, your premier entertainment and gaming destination in Midrand. Protecting your personal information is our top priority. This Privacy Policy outlines how we handle your personal data, ensuring compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). By visiting our premises, engaging with our services, or accessing our website at https://goldrushsanridge.co.za, you agree to the terms outlined in this document.

1. Contact Information and Location

Goldrush Sanridge is conveniently located at the intersection of New and Lever Roads, providing easy access for visitors across Midrand and beyond.

  • Physical Address: Corner New & Lever Rd, Midrand, 1682
  • General Enquiries: +27 (0) 11 018 9220
  • Operating Hours:
    • Sunday – Thursday: 09:00 – 02:30
    • Friday – Saturday: 09:00 – 04:00

Key Contacts

For further assistance, please contact our representatives:

2. Scope of the Policy

This Privacy Policy applies to all personal information processed by Goldrush Sanridge through:

  • Our physical premises and gaming activities.
  • Communications, including telephone, email, and in-person enquiries.
  • Our website and any associated digital platforms.

3. Data We Collect

We collect and process personal information relevant to your engagement with Goldrush Sanridge.

Customer Information

  • Full name, contact details (phone number, email address), date of birth, ID number, and payment or banking details.

Website and Digital Interactions

  • IP addresses, device information, browsing activity, and any information voluntarily submitted via forms or online services.

Employment Applications

  • Name, contact details, CV, qualifications, and work history for recruitment purposes.

Supplier and Partner Information

  • Business name, registration details, tax information, and representative contact details.

4. How Your Information Is Used

We use personal information responsibly and for the following purposes:

Service Delivery

  • Facilitating gaming and entertainment activities.
  • Processing payments, including deposits, refunds, and winnings.

Customer Support

  • Handling enquiries, resolving complaints, and providing updates on promotions and services.
  • Meeting obligations under South African gambling laws and ensuring adherence to POPIA.
  • Conducting audits and maintaining secure operational records.

Marketing and Communications

  • Sending promotional materials, special offers, and event notifications with your consent.

Fraud Prevention and Security

  • Safeguarding against unauthorised access and ensuring the security of our premises, systems, and operations.

5. Sharing of Personal Information

Goldrush Sanridge values your privacy and ensures that any sharing of personal information is done responsibly.

Who We Share Your Information With

  1. Service Providers: For technical, operational, and marketing support.
  2. Regulatory Bodies: To comply with legal and licensing requirements under South African law.
  3. Law Enforcement: To assist in investigations related to fraud, theft, or other illegal activities.

How We Ensure Privacy

  • All third parties must adhere to strict confidentiality agreements and implement data protection measures that align with POPIA standards.

6. Cookies and Website Interaction

Goldrush Sanridge’s website uses cookies to optimise your experience.

How Cookies Are Used

  • To store user preferences for personalised navigation.
  • To monitor website performance and visitor interactions.

Managing Cookies

You may disable cookies via your browser settings, but this may limit certain functionalities of the website.

7. Retention of Personal Data

Goldrush Sanridge retains personal information only for as long as it is necessary to fulfil the purposes outlined in this policy or as required by law.

Retention Periods

  • Customer Information: Retained for the duration of your engagement with us and for audit or legal purposes.
  • Recruitment Data: Retained for six months unless employed, in which case employment records are kept as per statutory requirements.

Once the retention period expires, data is securely deleted or anonymised.

8. Your Rights Under POPIA

As a data subject, you have several rights under POPIA:

  1. Access to Information: Request details about the personal data we hold about you.
  2. Correction of Information: Update or correct inaccuracies in your personal data.
  3. Withdrawal of Consent: Opt-out of marketing communications or withdraw consent for specific processing activities.
  4. Deletion of Information: Request deletion of personal data that is no longer required for its original purpose.

To exercise these rights, contact Gert Erasmus or Boitumelo Makuwapane at the provided contact details.

9. Security of Personal Information

We implement industry-standard measures to ensure the security and confidentiality of your personal information.

Our Security Measures

  • Encryption and secure access controls for electronic data.
  • Physical security measures at our premises.
  • Regular system audits and staff training on data protection practices.

10. Responsible Gambling

Goldrush Sanridge is committed to promoting responsible gambling practices. If you or someone you know needs support, please contact:

  • National Responsible Gambling Programme (NRGP)
    • Toll-Free Helpline: 0800 006 008
    • WhatsApp Support: +27 76 675 0710

Visit https://responsiblegambling.org.za for more resources.

11. Changes to the Privacy Policy

Goldrush Sanridge reserves the right to update this Privacy Policy to reflect operational changes or legal requirements. Updates will be posted on our website with the effective date.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy, please contact us:

  • Goldrush Sanridge Main Office
    • Phone: +27 (0) 11 018 9220

Key Representatives

Alternatively, you may contact the Information Regulator:

Scroll to top
This site uses cookies ✖